Returns & Exchanges

At The Chateau, we want you to be completely enamored with your home selections; if an item doesn't perfectly suit your space, we offer a 30-day return window for all eligible decor and furnishings.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to send back.

• 2.
  Prepare the Parcel

  Carefully repackage your items in their original protective wrap and boxing to ensure they remain undamaged during transit.

• 3.
  Affix Shipping Label

  Download and print your prepaid return shipping label from the portal and securely attach it to the exterior of your package.

• 4.
  Await Your Refund

  Once our warehouse inspects the returned goods for quality, your refund will be processed back to your original payment method within 5-7 business days.