Frequently Asked Questions
Everything you need to know about bringing elegance to your home.
What is the typical shipping timeframe for furniture?
Most in-stock furniture and decor items are processed within 2-3 business days. Large furniture pieces typically arrive within 7-14 business days via our white-glove delivery service.
Do you offer international shipping for home decor?
Yes, The Chateau ships to over 50 countries. Shipping rates and delivery times vary by location and are calculated at checkout based on the weight and dimensions of your order.
What is your return policy for home textiles and linens?
We accept returns on unused and unwashed linens, rugs, and textiles within 30 days of delivery. Items must be in their original packaging to qualify for a full refund.
Are your wood products sustainably sourced?
Absolutely. We partner with artisans who use FSC-certified timber and reclaimed wood to ensure that every piece of furniture meets our high standards for environmental responsibility.
How can I track the status of my order?
Once your order departs our warehouse, you will receive an email with a tracking number and a link to our logistics portal to monitor your shipment in real-time.
What payment methods do you accept?
The Chateau accepts all major credit cards, PayPal, Apple Pay, and interest-free installment plans through Affirm for larger furniture purchases.